REFUND POLICY

Thank you for shopping with The Poke Ring. Because collectible products can change in value and many purchases are opened live, all sales are generally final.

Nothing in this policy limits rights that cannot legally be excluded under applicable consumer-protection laws.

ALL SALES ARE FINAL

Unless required by law or stated otherwise on a product page, we do not accept returns, exchanges, or refunds for:

• Sealed or opened trading-card products
• Individual booster packs
• Graded cards and slabs
• Products purchased for livestream openings
• Mystery, randomized, sale, or promotional products
• Buyer’s remorse or changes in market value

Please review product descriptions, quantities, shipping information, and livestream options before purchasing.

LIVESTREAM OPENINGS

Products cannot be canceled, returned, or refunded after a livestream opening begins.

By purchasing a live-opening product, you understand:

• Trading-card contents are randomized.
• Specific cards, rarities, grades, hits, conditions, and values are not guaranteed.
• Factory issues may include print lines, centering differences, surface marks, imperfect edges, or damaged cards.
• An opened product cannot be returned to sealed condition.

Eligible cards and included contents will be shipped according to the product description and shipping option selected at checkout.

ORDER CANCELLATIONS

Orders normally cannot be changed or canceled after they are placed.

If you contact us before an order is processed, shipped, or opened live, we may try to accommodate the request, but cancellation is not guaranteed.

Approved cancellations may be reduced by nonrecoverable processing fees where permitted by law.

INCORRECT, MISSING, OR DAMAGED ORDERS

Contact us within 7 calendar days of delivery if:

• You received the wrong item.
• An item is missing.
• Your order arrived damaged because of a packing or fulfillment error.

Please provide:

• Your name and order number
• A description of the problem
• Clear photos of the item
• Photos of the shipping box, packaging, and label
• An unboxing video, if available

Keep the products and packaging until our review is complete. Depending on the circumstances and available inventory, we may provide a replacement, store credit, partial refund, or full refund.

MANUFACTURER DEFECTS

Factory-sealed products may contain print defects, damaged cards, missing contents, or collation errors outside our control.

We will assist when possible, but manufacturer-related claims may need to be submitted directly to the manufacturer.

SHIPPING, LOSS, AND THEFT

Customers are responsible for providing a complete and accurate shipping address.

Delivery timing and tracking are controlled by the carrier after shipment. Carrier delays, weather, customs, incorrect addresses, and other circumstances outside our control are not normally grounds for a refund.

If a package appears lost or tracking shows a delivery you cannot locate, contact us promptly. We will review the order and assist with an eligible carrier claim when possible.

• Carrier investigations may take time.
• Filing a claim does not guarantee reimbursement.
• We are not responsible for theft after confirmed delivery.
• Use a secure delivery location and monitor tracking.

RETURNED OR UNDELIVERABLE PACKAGES

Customers may be responsible for additional shipping charges when a package is returned because of:

• An incorrect or incomplete address
• Refusal of delivery
• Failed delivery attempts
• Failure to collect the package

Original shipping charges are nonrefundable unless the return resulted from our error or applicable law requires otherwise.

PREORDERS

Release dates and allocations may change because of manufacturer or distributor decisions.

If we cannot fulfill a preorder, we will offer an appropriate replacement, store credit, or refund. Customer-requested cancellations remain subject to this policy unless otherwise stated or required by law.

PAYMENT DISPUTES

Please contact us before opening a payment dispute or chargeback so we can investigate and try to resolve legitimate order problems.

Fraudulent or abusive disputes may result in account restrictions and submission of relevant order, shipping, tracking, and communication records to the payment provider.

CONTACT US

For questions or eligible order claims, contact:

The Poke Ring
thepokering@gmail.com
P.O. Box 1021
115 N Arch St
Connellsville, PA 15425

Include your order number in all order-related messages.

POLICY UPDATES

We may update this policy as our business, products, or legal obligations change. The version displayed when an order is placed will generally apply to that order, subject to applicable law.