REFUND POLICY

Thank you for shopping with The Poke Ring. This policy explains when orders may be changed, canceled, returned, replaced, or refunded. Nothing in this policy limits any right or remedy that cannot legally be excluded or waived under applicable consumer-protection law.

CHANGE-OF-MIND PURCHASES

Except where applicable law provides otherwise, change-of-mind sales are final. We generally do not accept returns, exchanges, or refunds because a customer changes their mind, no longer wants an item, is dissatisfied with randomized trading-card contents, or because a collectible’s market value changes.

Customers in some locations may have mandatory cancellation or withdrawal rights. For example, qualifying European Union distance purchases may carry a 14-day withdrawal right, subject to applicable exceptions and conditions. Australian consumer guarantees and other non-waivable statutory rights continue to apply.

LIVE RIP ORDERS

Products sold for live rip are opened on livestream and are not shipped sealed. Once we begin opening a product at the customer’s request, it cannot be restored to sealed condition. This does not exclude remedies that may be required by applicable law for an incorrect order, a problem caused by us, or goods that fail a non-waivable consumer guarantee.

Trading-card contents are randomized. Specific cards, rarities, grades, hits, conditions, and values are not guaranteed. Factory issues can include print lines, centering differences, surface marks, imperfect edges, damaged cards, missing contents, and collation errors.

ORDER CANCELLATIONS BEFORE OPENING OR SHIPMENT

Contact us as soon as possible if you need to request a cancellation. If an order has not been opened live, processed for fulfillment, or shipped, we may be able to cancel it. If we approve a full refund before the order ships, the shipping charge paid for that order will also be refunded. We do not deduct a cancellation or processing fee unless the fee was clearly disclosed before purchase and is permitted by applicable law.

INCORRECT, MISSING, DAMAGED, OR DEFECTIVE ORDERS

Contact us promptly after discovering an issue. We do not impose a seven-day cutoff on claims. However, early notice helps us preserve evidence, check stream and fulfillment records, and pursue carrier or manufacturer claims.

Please include your name, order number, a description of the issue, and clear photos of the product, packaging, shipping box, and label when relevant. An unboxing video is helpful but is not automatically required unless applicable law permits that requirement and it was disclosed before purchase.

Keep the products and packaging while we review the claim. Depending on the circumstances, inventory, and applicable law, a remedy may include correction of the order, replacement, repair where appropriate, store credit accepted by the customer, a partial refund, or a full refund.

Manufacturer defects and factory collation issues may be handled by the manufacturer in some cases. We will not use a manufacturer referral to avoid a remedy that The Poke Ring is legally required to provide.

SHIPPING, CARRIER ISSUES, AND MISSING DELIVERIES

Customers are responsible for providing a complete and accurate shipping address. Delivery dates are estimates and can be affected by carriers, weather, customs, and other events outside our control.

If tracking stalls, a package appears lost, or tracking shows delivery but you cannot locate the package, contact us promptly. We will review the order and available evidence and, when appropriate, help open a carrier investigation or claim. A carrier scan does not automatically eliminate any right or remedy available under applicable law.

Optional shipping insurance is not included in the standard shipping charge. Before monthly bundles are sent, we may contact customers with an optional insurance price based on the shipment’s value and weight. Declining optional insurance does not waive rights that cannot legally be waived.

RETURNS AND RETURN POSTAGE

Do not mail a return without contacting us first. When a return is authorized, we will provide instructions. Return postage may be the customer’s responsibility where the law allows, including certain change-of-mind returns required by local law. If the item is incorrect, defective, damaged because of our error, or the law otherwise requires us to pay return costs, we will provide or reimburse appropriate return postage.

Returned items must be packaged reasonably and include the authorized contents. Refund timing may depend on receiving the returned goods or acceptable proof of return where permitted by law.

RETURNED OR UNDELIVERABLE PACKAGES

Where permitted by law, customers may be responsible for reasonable additional shipping charges if a package is returned because of an incorrect or incomplete address, refusal of delivery, failed delivery attempts, or failure to collect the package. Original shipping charges are not refunded in those circumstances unless the return resulted from our error or applicable law requires otherwise.

PREORDERS

Release dates and allocations can change because of manufacturer or distributor decisions. If we cannot fulfill a preorder, we will offer a lawful remedy, which may include a replacement accepted by the customer or a refund. Customer-requested cancellations remain subject to this policy and applicable law.

PAYMENT DISPUTES

Please contact us before opening a payment dispute or chargeback so we can investigate and try to resolve legitimate order problems. We may provide relevant order, stream, shipping, tracking, and communication records to a payment provider when responding to a dispute.

CONTACT US

For questions or order claims, contact thepokering@gmail.com and include your order number.

The Poke Ring
P.O. Box 1021
115 N Arch St
Connellsville, PA 15425

We may update this policy as our business, products, or legal obligations change. The version displayed when an order is placed will generally apply to that order, subject to applicable law.